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Trustpointe, Inc. | Indianapolis, IN
 

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Amy Woodall

When was the last time you encountered a frustrated customer? What was your strategic step-by-step approach for talking them off the proverbial ledge?

I fear most wing it on their alleged good people skills, keeping their fingers crossed that the spoon full of sugar will be the cure-all. These four phrases will help you be more strategic...

 

Trust, Rapport and Negligees